Data Processing Agreement
For Care Agency Clients
PriorityLine.ai acts as a Data Processor under Article 28 of the UK GDPR when providing AI voice assistant services to care agencies.
Our Data Processing Agreement (DPA) covers:
- Processing instructions and scope
- Technical and organizational security measures
- Sub-processor management
- Data subject rights assistance
- Personal data breach notification
- Audit rights
- Data deletion and return
To request a copy of our Data Processing Agreement:
- Email: legal@priorityline.ai
- Subject line: "DPA Request"
Our DPA is signed as part of your service agreement during onboarding.
Already a client?
Your signed DPA is available in your client portal or by contacting your account manager.
Key Compliance Highlights:
- ✓ UK GDPR Article 28 compliant
- ✓ ISO 27001 security standards
- ✓ Sub-processor list maintained at [link]
- ✓ 24-hour breach notification
- ✓ UK/EEA data processing (US transfers with SCCs)
- ✓ 7-year data retention for CQC compliance
Contact: legal@priorityline.ai
Data Processing Agreement
PriorityLine.ai (CS Platforms Ltd)