Question 1

How does Robin handle emergency calls?

Accepted Answer

Robin detects urgency keywords (fall, bleeding, injury) and immediately escalates to your on-call team via SMS and email with complete caller details. For life-threatening situations, Robin advises callers to dial 999 while alerting your team. Average escalation time: under 60 seconds.

Question 2

Can Robin understand UK accents and care terminology?

Accepted Answer

Yes. Robin is specifically trained for UK homecare agencies and understands regional accents, care industry terms (MAR sheets, hoists, catheter care), and emotional callers. Tested with 1,500+ real calls across Greater London with high accuracy.

Question 3

What happens to calls Robin can't handle?

Accepted Answer

Robin triages every call into 8 categories and routes complex issues to the appropriate team member with complete context. If a caller insists on speaking to a human immediately, Robin can transfer. No call goes unanswered.

Question 4

How long does implementation take?

Accepted Answer

Less than one month from decision to full operation. Setup is simple: Robin goes live on a dedicated number, your team monitors daily summaries, and training takes half a day. Soma Healthcare was fully operational in 3 weeks.

Question 5

What's the actual cost?

Accepted Answer

Starting from £87/user/month. For a typical 3-coordinator team, that's £261/month. Compare to the equivalent cost of 1 full-time care coordinator (£32,000/year) in capacity saved. Most agencies see 10-30x ROI in the first year.

Question 6

Is this just for large agencies?

Accepted Answer

No. Small agencies (10-20 carers) benefit most because they have least margin for error. Losing one client from poor responsiveness costs £23,000/year. Robin costs £1,044/year for single user. You only need to save one client to justify it.

Data Processing Agreement

For Care Agency Clients