Website Disclaimer

This disclaimer governs your use of the PriorityLine.ai website at priorityline.ai. By using this website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, you must not use this website.

Company Details:

• Trading Name: PriorityLine.ai
• Legal Entity: CS Platforms Ltd
• Company Number: 15214067
• Registered Address: 488 Upper Brentwood Road, RM2 6JA, Gidea Park
• Contact: hello@priorityline.ai

PriorityLine.ai provides AI-powered voice assistant technology for UK care agencies. This is an administrative support tool, not a substitute for qualified care professionals.

2.1 AI Limitations

Our AI voice assistant:

✅ CAN: Answer routine questions, classify calls by urgency, route messages, record interactions

❌ CANNOT: Provide medical advice, make clinical decisions, replace care staff, guarantee 100% accuracy

AI systems can make mistakes. While we strive for high accuracy, our AI may:

• Misunderstand speech (accents, background noise)
• Misclassify call priority
• Fail to detect urgent situations
• Transcribe incorrectly

Human oversight is essential. All urgent and emergency calls must be reviewed by qualified care staff.

2.2 No Medical or Clinical Advice

We do not provide medical, clinical, or care advice.

Our service:

• Does NOT diagnose medical conditions
• Does NOT recommend treatments or medications
• Does NOT replace consultations with GPs, nurses, or care professionals
• Does NOT make decisions about care plans

If you need medical advice:

• Contact your GP surgery
• Call NHS 111 (non-emergency)
• Call 999 (emergency)

2.3 Emergency Services

Our AI does NOT dispatch emergency services.

In life-threatening situations:

• Call 999 immediately
• Do not rely on our AI to contact emergency services on your behalf
• Our AI will instruct callers to dial 999 but cannot make the call for them

We are not liable for delays in emergency response if callers rely on our service instead of calling 999 directly.

2.4 Not a Substitute for Care Staff

Our AI voice assistant:

• Handles first-line call triage
• Routes messages to the appropriate care team members
• Logs interactions for compliance

It does NOT:

• Replace qualified care coordinators, managers, or carers
• Make decisions about care delivery
• Assess Service User needs
• Authorize changes to care plans

Final decisions about care must always be made by qualified, registered care professionals.

3.1 Uptime

We target 99.5% monthly uptime (99.9% for Enterprise plans with SLA). However:

• We do not guarantee 100% availability
• Service may be interrupted for maintenance, upgrades, or technical issues
• Third-party failures (telephony, internet) may affect service

Planned maintenance is scheduled during low-usage hours (typically 2am-5am GMT/BST) with 48 hours' notice where possible.

3.2 Service Credits

If we fail to meet uptime commitments, service credits may be available per our SLA. Service credits are your sole remedy for availability issues.

4.1 Website Content

While we make reasonable efforts to ensure accuracy, we do not warrant that:

• Website content is accurate, complete, or up-to-date
• The website will be available at all times
• Downloads are free from viruses or harmful code

You use this website at your own risk.

4.2 AI-Generated Content

Content generated by our AI (call transcripts, summaries, classifications) may contain errors. Always verify important information before making care decisions.

4.3 Third-Party Links

Our website may contain links to third-party websites (e.g., industry resources, partner sites). We:

• Do not control third-party content
• Do not endorse third-party services
• Are not responsible for third-party accuracy, privacy practices, or security

Review third-party terms and privacy policies before providing personal information.

5.1 Our Rights

All content on this website (text, graphics, logos, software, audio files) is owned by PriorityLine.ai (CS Platforms Ltd) or our licensors and protected by:

• Copyright law
• Trademark law
• Database rights
• Other intellectual property laws

Unauthorized use is prohibited, including:

• Copying or reproducing content without permission
• Commercial use of website content
• Reverse engineering of our technology
• Automated scraping or data extraction

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to:

• View website content for personal or business evaluation purposes
• Print single copies of pages for internal use
• Share links to our website

You must NOT:

• Modify or adapt our content
• Distribute or republish our content without written permission
• Remove copyright notices or attributions

To the fullest extent permitted by UK law:

6.1 We Are Not Liable For:

• ❌ Service interruptions or downtime
• ❌ AI errors or misclassifications
• ❌ Delays in message delivery
• ❌ Harm resulting from reliance on AI instead of emergency services
• ❌ Care delivery outcomes or decisions made by care agencies
• ❌ Loss of business, revenue, or profits
• ❌ Data loss or corruption
• ❌ Third-party actions (telephony providers, internet outages)
• ❌ Unauthorized access to your data (if caused by your security failures)

6.2 Exceptions

We do NOT exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights that cannot be excluded
• Any other liability that cannot be excluded by UK law

6.3 Cap on Liability

Where liability cannot be excluded, our total liability is limited to:

• 3 months' subscription fees (for paying clients)
• £100 (for website visitors who are not clients)

Personal data collected via this website is processed in accordance with:

• UK GDPR
• Data Protection Act 2018
• Our Privacy Policy

Call recordings and transcripts are processed in accordance with our Service Privacy Notice.

For data protection queries, contact: privacy@priorityline.ai

9.1 Not Legal or Regulatory Advice

Information on this website about compliance (CQC, GDPR, etc.) is general guidance only, not legal advice.

For specific legal or regulatory questions:

• Consult a qualified solicitor
• Contact the Care Quality Commission
• Contact the Information Commissioner's Office

9.2 Not Financial Advice

Pricing information and ROI estimates are indicative only. Actual costs and savings depend on your specific circumstances.

9.3 Not Care or Clinical Advice

We do not advise on:

• Care delivery methods
• Clinical best practices
• Service User assessment or treatment

Consult qualified care professionals for care-related decisions.

When using our website, you agree NOT to:

• ❌ Use the website for any unlawful purpose
• ❌ Attempt to gain unauthorized access to systems
• ❌ Introduce viruses, malware, or harmful code
• ❌ Scrape or extract data using automated tools
• ❌ Impersonate others or misrepresent your identity
• ❌ Harass, abuse, or harm other users
• ❌ Use the website to send spam or unsolicited communications

We reserve the right to suspend or terminate access for violations.

11.1 Care Quality Commission (CQC)

Our service supports CQC compliance by providing audit trails, but:

• You remain responsible for meeting CQC Fundamental Standards
• Our service does not guarantee CQC compliance
• CQC inspectors assess your overall care delivery, not just our technology

11.2 Information Commissioner's Office (ICO)

We comply with UK data protection laws, but:

• You are the Data Controller for Service User data
• You must have lawful basis for processing personal data
• You must conduct your own DPIA for using AI in care

For ICO guidance: ico.org.uk

Testimonials on this website reflect individual experiences and results. Results may vary. Testimonials:

• Are genuine and provided voluntarily
• Are not paid endorsements (unless clearly marked)
• Do not represent typical results
• Should not be relied upon as guarantees of performance

Prices on this website:

• Are in GBP (£) and exclude VAT (20% added to UK invoices)
• Are subject to change with 60 days' notice
• Are indicative for Enterprise plans (actual pricing is custom)

Full payment terms are in our Terms and Conditions.

We may update this disclaimer at any time. Changes are effective immediately upon posting to this website.

Material changes will be notified via:

• Email (for existing clients)
• Prominent website notice
• Updated "Last Updated" date at the top of this page

Continued use of the website after changes constitutes acceptance of the updated disclaimer.

For questions about this disclaimer:

📧 Email: legal@priorityline.ai

📧 General enquiries: hello@priorityline.ai

📧 Privacy questions: privacy@priorityline.ai

📧 Data Protection Officer: dpo@priorityline.ai

📬 Post: 488 Upper Brentwood Road, RM2 6JA Gidea Park

By using this website and our services, you acknowledge that:

• ✓ You have read and understood this disclaimer
• ✓ You accept the limitations and exclusions of liability
• ✓ You will not rely on our AI for medical advice or emergency response
• ✓ You understand AI systems can make errors
• ✓ You are responsible for your own care delivery decisions