After 30 Years, everything changed
PriorityLine's AI Agent, Robin, is revolutionising care coordination for Soma Healthcare,
enhancing quality and operational transparency.
"This is the greatest transformation for our homecare agency of all time."
CEO, J. Walker, Soma Healthcare (30+ years in care)
Your AI Care Assistant (Robin) doesn't just answer your phone calls. It transforms your entire care operation with unprecedented transparency and team empowerment.
Learn how you can transform your homecare agency, too.
WHO IS THIS FOR?
Is PriorityLine right for your homecare agency?
PriorityLine's AI Assistants transform operations for UK home healthcare agencies experiencing:
"We have no idea what's really happening"
→ Complete operational visibility
"Critical calls get missed or lost"
→ 100% capture, zero data loss
"Our team works in silos"
→ Shared transparency, better teamwork
"We're always reacting, never proactive"
→ Data-driven continuous improvement
"Spam and sales calls waste our time"
→ Automatic filtering, focus on care
"We can't prove our quality to CQC"
→ Complete audit trail, documentation
Perfect for:
Small to mid-sized care agencies (5-50 care coordination staff)
Management seeking operational clarity
Teams drowning in phone calls
Agencies preparing for CQC inspection
Agencies wanting to improve KPI
Operations that value transparency
There's a better way
Robin, the AI Customer Service assistant transforms chaos into clarity:
Answers 100% of calls 24/7
Classifies every call by urgency
Alerts your team instantly for emergencies
Keeps complete audit trail for CQC
Complete dashboard overview
All calls, tickets, and priorities in one place
Full ticket details
Every call automatically logged with complete context
Comprehensive notes
Team collaboration and case documentation
Complete history trail
Full audit trail for every interaction
Team performance statistics
Data-driven insights and KPIs
Daily intelligence reports
Morning briefing with complete call history
Great for documentation to excel in inspections
Book Live DemoNever miss another client call again
Free up 15+ hours/week for your care coordinators while handling 3x more calls
We build, configure, and manage a professional AI voice assistant that answers your calls 24/7-so your home healthcare agency can focus on what matters: client care.
No setup required. We handle everything.
Incoming call
Client inquiry about home care services
AI assistant responding
Gathering information & scheduling callback
Notification sent
Your team receives complete call summary
Trusted by leading home healthcare agencies
"PriorityLine saves us 20 hours/week. Our care coordinators can finally focus on clients, not phones."
B. J. Walker
Care Coordinator, Soma Healthcare Ltd.
"We haven't missed a single urgent call since going live. The priority classification is a game-changer."
R. Machill
Head of Service, Carea24
Every unanswered call is a missed opportunity
Unanswered calls don't just affect your revenue; they limit your agency's ability to provide care and grow.
Missed opportunities
Every call is a potential client needing care. When your team is busy, voicemail becomes a dead end, not a solution.
Staff overwhelm
Protect your expert care team from burnout. Constant administrative calls steal their focus away from critical client care.
Growth limitations
You can't hire your way out of this problem. True growth requires a scalable system, not just more payroll.
We build your AI voice assistant to suit your needs
Unlike generic chatbots, we create a custom AI voice assistant specifically trained for your home healthcare agency. We handle everything-you just reap the benefits.
Discovery & training
We learn your protocols and train your AI to sound professional and knowledgeable. Just 2-3 week setup and no technical work required.
Custom configuration
We build and configure your voice assistant with your agency's specific information and call handling procedures.
Seamless integration
We integrate with your existing phone system and tools. No technical work required on your end.
Ongoing management
We monitor, optimise, and update your assistant continuously. You focus on clients, we handle the tech.
Everything your agency needs
Professional call handling that represents your brand perfectly
24/7 call answering
Never miss a call again. Your AI assistant answers every call, day or night, weekends and holidays.
Intelligent call routing
Routes urgent calls to on-call staff immediately. Schedules callbacks for non-urgent inquiries.
Client information collection
Gathers all necessary details: services needed, location, insurance information, and contact details.
Instant notifications
Your team receives immediate alerts with complete call summaries via email, SMS, or your preferred method.
GDPR-compliant
Built with healthcare privacy in mind. All conversations are secure and compliant with UK data protection regulations.
Natural conversation
Sounds professional and empathetic. Handles complex questions and adapts to each caller's needs.
Call analytics & insights
Track call volume, peak times, inquiry types, and conversion rates with detailed reports.
Continuous optimisation
We monitor performance and make improvements monthly. Your assistant gets smarter over time.
Priority classification
Automatically flags calls by urgency (Urgent → High → Medium → Routine) so your team handles critical matters first.
Your partners in client communication
Patrick
Integration specialist
"I'm Patrick. My job is to handle the entire technical setup and ensure a seamless integration with your existing infrastructure. You won't have to touch a thing."
Eva
Onboarding specialist
"Hi, I'm Eva. When you partner with PriorityLine, I'll guide through our Discovery & Training process together with Patrick and Martin, ensuring your AI assistant is a perfect reflection of your agency's mission and values."
Martin
Client success manager
"I'm Martin. Once you're live, I'll be your dedicated account manager, providing ongoing support together with Eva and Patrick to make sure you're getting the best possible results."
The results you'll see
Real business impact from day one
Every call is answered professionally, no matter when it comes in
Your team can focus on client care instead of answering phones
Convert more inquiries into clients with immediate response
Built for home healthcare agencies
We understand the unique challenges of your industry
Healthcare expertise
We specialise in home healthcare. Your AI assistant understands medical terminology, insurance questions, and care protocols.
Tailored to your agency
We don't use templates. We configure everything from call workflows to the assistant's voice to perfectly match your agency's unique brand and client intake process.
Proven results
Home healthcare agencies using AI voice assistants see 40% more client inquiries convert to actual clients.
Professional setup, zero hassle
From discovery to go-live in 2-3 weeks
Step 1
Discovery call
60-minute session to understand your unique needs
Step 2
Custom build
We configure your infrastructure:
- • Smart workflows
- • Ticket management
- • Dashboard setup
- • Phone routing
Step 3
Go live
Training + ongoing support included
Simple, transparent pricing
Choose the plan that fits your agency's needs
Starting from £87/user/month
Starter
Best for:
Small home healthcare agencies (10-30 employees)
Professional
Best for:
Growing agencies (30-100 employees)
Enterprise
Best for:
Large agencies or multi-location operations (100+ employees)
plus VAT | annual plans available
Optional add-ons available: outbound campaigns, multi-location setup, custom integrations
Frequently Asked Questions
How does Robin handle emergency calls?
Robin detects urgency keywords (fall, bleeding, injury) and immediately escalates to your on-call team via SMS and email with complete caller details. For life-threatening situations, Robin advises callers to dial 999 while alerting your team. Average escalation time: under 60 seconds.
Can Robin understand UK accents and care terminology?
Yes. Robin is specifically trained for UK homecare agencies and understands regional accents, care industry terms (MAR sheets, hoists, catheter care), and emotional callers. Tested with 1,500+ real calls across Greater London with high accuracy.
What happens to calls Robin can't handle?
Robin triages every call into 8 categories and routes complex issues to the appropriate team member with complete context. If a caller insists on speaking to a human immediately, Robin can transfer. No call goes unanswered.
How long does implementation take?
Less than one month from decision to full operation. Setup is simple: Robin goes live on a dedicated number, your team monitors daily summaries, and training takes half a day. Soma Healthcare was fully operational in 3 weeks.
What's the actual cost?
Starting from £87/user/month. For a typical 3-coordinator team, that's £261/month. Compare to the equivalent cost of 1 full-time care coordinator (£32,000/year) in capacity saved. Most agencies see 10-30x ROI in the first year.
Is this just for large agencies?
No. Small agencies (10-20 carers) benefit most because they have least margin for error. Losing one client from poor responsiveness costs £23,000/year. Robin costs £1,044/year for single user. You only need to save one client to justify it.
Ready to never miss another call?
Book a Live Demo. We'll discuss your needs, show you how it works,
and answer all your questions. No pressure, no obligation.
Takes less than 30 minutes • See how other agencies are winning with AI